Terms of Service

1. Acceptance of Terms

By creating an account or using Corple.ai (“Corple,” “we,” “us,” “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the service. These Terms apply to all users of the platform, including trial and paid subscribers. You must be at least 18 years old to open or maintain an account. By using the service you represent that you have the legal capacity to enter into a binding contract in the jurisdiction in which you reside.

2. Description of Service

Corple.ai is an AI-powered automation platform that provides workflow automation, a CRM, project tracking, multi-step email and SMS sequences, email campaign management with scheduling and A/B testing, integrations with third-party services, and AI employees (autonomous software agents) that you configure to perform tasks on your behalf. We offer a 7-day free trial, followed by paid subscription plans.

3. Account Registration & Security

You must provide accurate and complete information when creating an account and keep that information current. You are responsible for safeguarding your password and credentials and for any activity conducted under your account, including any AI employees or automations you configure. You agree to notify us immediately of any suspected or unauthorized use of your account or access by your AI employees to any connected service. You must be at least 18 years old to use the service.

4. AI Employees & Automated Actions

Corple lets you create AI employees and automations that can read, write, and act on data across the platforms and tools you connect — including sending emails, sending SMS and chat messages, updating records, and placing calls. Because these agents may take action automatically, you agree to the following:

• You are solely responsible for configuring, testing, and reviewing your AI employees and automations before they go live.
• You are responsible for all actions taken by your AI employees and automations, including any communications they send or changes they make to connected services.
• Before enabling an agent to send outbound messages or calls, you must ensure that every recipient has provided the consent required by applicable law, and that your content and sending practices comply with this section.
• AI output is probabilistic and may be inaccurate, incomplete, or biased. You must review and verify all AI-generated content before it is used, published, or sent.
• We are not liable for any outcome, loss, or damage arising from actions taken by AI employees or automations that you configure or enable.

5. Acceptable Use

You agree not to use the service to:

• Engage in any unlawful purpose or violate any local, state, national, or international law
• Upload, store, or transmit malware, viruses, or any malicious code
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Reverse engineer, decompile, or disassemble any part of the platform
• Use AI employees or automation features to send spam, unsolicited communications, or engage in fraudulent activity
• Use the service for high-risk activities, including where failure could lead to death, personal injury, or environmental damage
• Scrape, crawl, or excessively query the platform in a way that degrades performance for other users
• Resell, sublicense, or redistribute access to the platform without written consent
• Use the service to develop a competing product or to train foundation models or other large-scale AI models from the service’s output

6. Outbound Communications & Compliance

Because the platform can send email, SMS/MMS, chat messages, and voice calls, the following requirements apply to any outbound communication you initiate or automate through the service:

• You must comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Telephone Communications Act of 1934, the Do-Not-Call Implementation Act, and any similar anti-spam, data-protection, or privacy laws in each jurisdiction where you operate.
• You must obtain and document valid, prior consent (opt-in) from recipients to receive the communications you send through the platform, and you must honor opt-out and unsubscribe requests promptly.
• You must include accurate sender identification and clear opt-out / unsubscribe information in outbound email and messaging, as required by law.
• You must not use the service for robocalls, auto-dialing, predictive dialing, or bulk messaging in violation of applicable law.
• You are responsible for screening your recipient lists against applicable do-not-call registries and for accurately maintaining those lists.
• You are exclusively responsible for the timing, content, and distribution of all outbound communications sent through the platform, and you indemnify Corple against claims arising from your non-compliance.

7. AI-Generated Content

The platform uses AI models to generate, process, and automate content. AI-generated output may be inaccurate, incomplete, or biased, and may vary between runs. You are solely responsible for reviewing and verifying all AI-generated content before using it, including verifying factual claims, legal compliance, and that you have the rights to send or publish such content. We are not liable for any damages arising from reliance on AI-generated output. You must not use AI features to generate content that infringes intellectual property rights, defames others, or violates applicable law.

8. Third-Party Integrations

The platform integrates with third-party services including Google Workspace, Slack, Microsoft Teams, Telegram, LinkedIn, Instagram, Discord, and others. Each third-party service has its own terms and privacy policies, and we are not responsible for the actions, availability, or policies of these services. When you connect a third-party account, you authorize Corple to access, process, and transmit data to and from that service solely to provide the features you enable. You are responsible for any actions that a connected third-party service takes with your data and for that service’s access to your data. We are not liable for any loss or damage caused by a third-party service.

9. Your Data, Ownership & License

You retain all right, title, and interest in and to the data, content, and contact lists you upload to or process through the platform (“Customer Data”), including any intellectual property rights in it. To provide the service, you grant Corple a limited, worldwide, non-exclusive, royalty-free license to access, use, process, copy, store, transmit, and display your Customer Data, and to access your connected accounts, solely to provide, maintain, improve, secure, and support the service, and as required by law. This license ends when you delete your account and your Customer Data is removed as described in Section 15.

Corple does not use your Customer Data to train or improve third-party foundation models or to train models for other customers. If we ever intend to use your Customer Data to improve our own products, we will do so only in a de-identified or aggregate form, or with your opt-in consent.

You are solely responsible for the accuracy, quality, content, and legality of your Customer Data and for any actions triggered by it. You represent that you have all necessary rights, releases, and permissions to store, process, and transmit your Customer Data, and that doing so does not violate any law or the terms of any third-party service you connect.

10. Billing & Subscriptions

Paid plans are billed in advance on a recurring basis (monthly or annually) and renew automatically at the then-current plan rate until you cancel. The 7-day free trial requires no payment information. After the trial, you will be charged the plan rate. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you will continue to have access until then. Unless otherwise required by law, fees are non-refundable, subject to our refund policy described below.

• Refunds are issued at our discretion for unused portions of annual plans.
• All prices are in USD unless otherwise stated. You are responsible for any applicable taxes.
• Service provided during a free trial is provided “as is” without any warranty, indemnity, or support obligation.

11. Intellectual Property

All software, designs, logos, trademarks, and content that make up the service are the property of Corple.ai or its licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the service for your internal business purposes. You retain ownership of your Customer Data (see Section 9). You must not use our branding, logos, or content without prior written permission. If you provide us feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable license to use that feedback to improve the service without compensation or acknowledgment to you.

12. Service Availability & Support

We strive for 99.5% uptime but do not guarantee uninterrupted or error-free service. The platform may be unavailable due to maintenance, updates, infrastructure failures, or events beyond our control. We are not liable for downtime, lost content, or data loss resulting from service interruptions. Your purchase is not contingent on the delivery of any future functionality or features we mention publicly.

13. Warranty Disclaimer & Indemnification

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY AI-GENERATED OUTPUT IS ACCURATE, COMPLETE, RELIABLE, UNINTERRUPTED, OR ERROR-FREE. THE ENTIRE RISK AS TO RESULTS OBTAINED THROUGH USE OF THE SERVICE RESTS WITH YOU.

You agree to defend, hold harmless, and indemnify Corple and its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your violation of these Terms; (b) your Customer Data; (c) your use of the platform, including any outbound communications you send; or (d) actions taken by your AI employees or automations.

14. Limitation of Liability

To the maximum extent permitted by law, Corple.ai and its licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising from or in connection with your use of, or inability to use, the service, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages. Our total aggregate liability shall not exceed the total fees you paid to Corple in the twelve (12) months preceding the claim. This limitation does not apply to (a) amounts you owe under these Terms; (b) your indemnification obligations; or (c) any liability that may not be limited or excluded under applicable law.

15. Termination & Data Retention

We may suspend or terminate your account, in whole or in part, at any time and for any reason, including without limitation for violation of these Terms. You may cancel your account at any time. Upon termination or cancellation, your Customer Data will be retained for 30 days, during which you may export it, after which it may be permanently deleted. We are not be able to recover or restore deleted data. If you do not log in to your account or have no active workflows for twenty-four (24) or more consecutive months, we may designate your account inactive and delete it and its associated data, after providing you notice where required by law.

16. Governing Law & Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of the State of Delaware, without reference to its conflict-of-laws principles. All disputes arising out of or relating to these Terms or your use of the service will be resolved through binding, individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction for intellectual property or confidentiality violations. You agree to waive any right to a jury trial and any right to bring or participate in a class, collective, or representative action. Unless prohibited by law, you agree to resolve any dispute by arbitration before initiating litigation. Any arbitration will be held in a location convenient to you within the United States, as selected by the arbitrator.

These Terms and any policies referenced herein constitute the entire agreement between you and Corple regarding the service and supersede any prior agreements. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated via email or in-app notification, and the “Last updated” date above will be refreshed. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact us at legal@corple.ai.

These Terms are provided as a general reference and are not legal advice. You should have an attorney review them before relying on them to govern your relationship with Corple.